At JOISSEMOON, we take pride in the quality and craftsmanship of our jewelry. We are committed to ensuring your complete satisfaction with your purchase. To provide you with peace of mind, we offer a 3 Year Warranty on all our jewelry pieces. This warranty covers any manufacturing defects or issues that may arise within one year from the date of purchase. NO QUESTIONS ASKED!
Simply follow the instructions for the option below that best describes how you purchased or received your piece. If you're outside the warranty don't worry, you can take advantage of our Lifetime Repair Service, we will apply a small charge that will trigger a new 3-Year Warranty on your piece.
Our 3 Year Warranty covers the following:
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Manufacturing Defects: If your jewelry exhibits any defects in materials or workmanship, such as loose gemstones, faulty clasps, or broken components, we will repair or replace it free of charge.
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Structural Integrity: We guarantee that your jewelry will maintain its structural integrity under normal wearing conditions. In the unlikely event that the piece breaks or becomes damaged due to a manufacturing defect, we will repair or replace it.
Claim Process: If you believe your jewelry is covered under our 3 Year Warranty, please follow these steps to initiate a claim:
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Contact our Customer Support: Reach out to our customer support team via email or phone within the warranty period. Provide your order details, a description of the issue, and any supporting images or documentation.
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Assessment and Authorization: Our team will assess your claim and provide further instructions. If deemed necessary, we may request that you send the jewelry piece back to us for evaluation.
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Repair or Replacement: Once we have reviewed your claim and determined it is covered under our warranty, we will proceed with the repair or replacement of your jewelry. We will notify you of the estimated timeline for completion.
Please note that any modifications or repairs conducted by unauthorized individuals or jewelers will void our warranty.
We are committed to ensuring your satisfaction and stand behind the quality of our jewelry. Our 3 Year Warranty is a testament to our confidence in our products and craftsmanship. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.
JOISSEMOON - Exquisite Jewelry Crafted with Care.